What you'll be doing

As the HR Contracts Advisor, you will oversee the accurate and timely creation and distribution of contracts and letters for the UK and Europe, while providing HR transactional and support services to business customers and stakeholders in line with People Services Performance Metrics. Your role also involves implementing robust checking and governance on all contracts and letters, ensuring collateral for HR Service Centre contract generation remains up to date. Additionally, you will facilitate knowledge transfer and upskilling for Service Centre Advisors to optimise issue resolution at the First Point of Contact (FPOC) and reduce Centre of Excellence (CoE) involvement. Collaborating on contract production improvement projects, managing contract template governance activity, and ensuring compliance with data protection regulations are integral parts of your responsibilities. You will also take ownership of both business as usual (BAU) activities and project delivery.

Requirements of the Role

What you'll bring to the team



We're looking for a candidate with extensive high volume administration experience and proficiency in Workday. You should exude confidence and credibility as the face of HR to various stakeholders and team members. Experience in conflict resolution, coupled with a customer-focused approach, is essential. Your ability to tactfully challenge and build self-service capabilities is crucial. Exceptional communication skills, both written and oral, along with proficiency in IT tools like Office, SharePoint, and Right Now, are necessary. You should possess a keen attention to detail and be adept at working accurately under pressure while maintaining high customer service standards. Your process-oriented mindset, combined with a robust understanding of HR processes and policies, will be invaluable. Additionally, your expertise in HR Shared Services and ability to gather, compile, and analyse data to prepare reports will greatly contribute to the team's success.